All products are individually identified with a security tag. If you intend to return items, do not remove the security label or seal on the purchased product.
If you decide to return the purchased products, MJJS has the right not to accept the returned items if there aren’t the security label or seal, or when the labels have been altered from their original state or damaged.
The customer has up to 15 days from the order reception to exchange or return his / her item (s) – except earrings, underwear and bikinis - if checked that these have defects or other non-conformities in relation to the products ordered, or simply by giving up, without the need to expressly justify the justifying reason.
MJJS only allows changes in color and / or size different from the purchased item. If you want to exchange for another item, a voucher will be issued for the exchange value so that you can proceed with the new order.
The costs of a first return or exchange will be borne by MJJS when in accordance with paragraph 18, except for certain countries such as USA, Canada, South Africa, Switzerland, and other non-EU countries that have specific conditions. In subsequent returns and exchanges, shipping costs will always be borne by the customer (except for quality reasons).
Exchanged or returned orders by the Buyer must be made through the same carrier that delivered the package to his / her address, as follows:
- Place the item in a box. You can use the original packaging in which you received the order or another cardboard box, as long as it is not damaged. If you use the original packaging, empty it and place only the item you want to return. Close the box and seal it with tape. If the box has any labels, stickers, or other materials from previous shipments, remove them.
- Our courier will come to your home address to collect the items, maximum 3 working days after making the return request. You will be contacted by customer service to schedule the collection of the package. If you are not at the address indicated at the time of collection, a new collection will be scheduled at a date / time to be agreed between the customer and the transport company.
- Collections are not made on holidays and weekends.
- After receiving the product in our warehouse, the Quality Department will check if the items are in compliance with our requirements for Exchange or Return. If so, the exchange will be confirmed and we’ll proceed with the refund.
- In the case of returns, MJJS offers two options of refund:
- A voucher in the value of returned items, which can be discounted only at the ANA SOUSA online store within a maximum period of 6 months from the date of issue;
- Refund will be made using the same payment method used to purchase the item.
The customer can request home collection and MJJS will send a courier to collect your parcel in 2 working days, after receiving the confirmation of exchange / return. The collection will be made from Monday to Friday, not being possible to schedule a specific time.
After receiving all the products ordered, or only part of them, at our warehouse, we will proceed with their treatment within a maximum period of two working days. In case the return is confirmed, the amount will be returned to you using the same payment method within 10 working days from the date we receive your parcel. Refunds are only made to the account / card that gave rise to the purchase. In the case of a simple item exchange, color or size, then, after checking the availability of this product, it is sent to the address you indicate in the exchange process.
We inform about returning or exchanging orders from countries such as the USA, Canada, Switzerland, South Africa, among other non-EU countries, the customer will bear all shipping and customs clearance costs, if any, whether in the country of destination or source.
When returning / exchanging a product, MJJS will inform the customer of the costs of shipping and customs clearance to be borne, reserving the right not to schedule the collection in case payment of these costs is not made. Right after the payment of the costs determined, MJJS will reschedule the collection on the following business day.