All orders can be cancelled before shipment. If you have placed an order and wish to cancel it, you must check the status of your order in the Enter menu, located in the upper right corner of the main page of the website. Then click on My Account and then on the tab order, and if the status of the order mention "Registered" - by email firstname.lastname@example.org or by phone 00 351 253 839 202 then there is still the possibility to cancel your order. To do so, please contact our Customer Service and ask for the cancellation of your order.
If the cancellation request has successfully been made, you will be notified by email of this decision and the cancellation will be processed without any costs.
If the cancellation request is not possible because it has already been shipped out, the products will be sent, and if you still want to cancel the order, you should refuse the order and use return mechanisms available on the website.
Upon confirmation of the return and receipt of the order at the ANA SOUSA's headquarters, the refund will be processed.
In the case of ordering exclusive products, made by measure, you can not cancel or return the products because the production process starts immediately upon order´s receipt. Such articles can only be returned if you find any defective or non-compliance with the ordered products.