Need help?

To register at TEMPERATURA & ANA SOUSA online store, you only need to access the Login area, which is always present throughout the site.

Enter your email in the Not a Registered Client? Section, stating that you want to register. Then fill in all the data requested so that you can enjoy the benefits of being a registered TEMPERATURA & ANA SOUSA  customer.

If you have forgotten your password, you can request a new password by clicking in the Sign in menu, followed by the expression Do you need help?. Simply enter your email address and we will automatically send you the new password. If you are having problems requesting a new password, please contact our customer service.

All orders can be cancelled before shipment. If you have placed an order and wish to cancel it, you must check the status of your order in the Enter menu, located in the upper right corner of the main page of the website. Then click on My Account and then on the tab order, and if the status of the order mention "Registered" - by email info@anasousa.com or by phone 00 351 253 839 202 then there is still the possibility to cancel your order. To do so, please contact our Customer Service and ask for the cancellation of your order.

If the cancellation request has successfully been made, you will be notified by email of this decision and the cancellation will be processed without any costs.
If the cancellation request is not possible because it has already been shipped out, the products will be sent, and if you still want to cancel the order, you should refuse the order and use return mechanisms available on the website.

Upon confirmation of the return and receipt of the order at the ANA SOUSA's headquarters, the refund will be processed.

In the case of ordering exclusive products, made by measure, you can not cancel or return the products because the production process starts immediately upon order´s receipt. Such articles can only be returned if you find any defective or non-compliance with the ordered products.

Placing an order at the ANA SOUSA online store is simple and easy, just follow these steps:

• Check out the products that you are interested in. Click on "QUICK LOOK" to get additional images and product details, such as colours/sizes available and prices.
• You can also click on the product to see complete information about the product: ideal combinations, features, comments, among others.
• Select the article in the desired size and color and add it to your shopping cart. You can continue shopping or view your cart and finalize your order.
• You can process your order either as a registered client or a non registered client. We highly recommend that you sign in into our online store to take advantage of all the benefits of belonging to the ANA SOUSA Universe.
• After entering your data and verifying that all the order details are correct, please finish the order.
• Select the address where you want to receive your order, which may be different from the billing address. Verify that the data delivery and billing are correct.
• Select a payment method: Visa, Visa Electron, Mastercard, Paypal or ATM (only available for deliveries in Portugal) and fill in the requested data.
• Click the option To Pay to finish the process.
• You will be forwarded to the order confirmation page with all the details. You will also receive an email with your order confirmation.
  

Registered users can save their favorite products by adding them to the Wish List. To add a new product, just click on the Add to Wish List link in the selected Product page after you have chosen the color and size.

Please remember that adding a product to the Wish List does not mean reserving the item. Other customers may purchase the same product before you, and therefore the item could be sold out before you decide to order it.

We reinforce now that all orders with Outlet products, shipping costs will always be charged.

• Deliveries to Portugal - free delivery on purchases from 29EUR. For purchases below this amount, shipping costs of 4EUR will be charged.
  
  
• Deliveries to Portugal Islands - free delivery on purchases over 50EUR. For purchases below this amount, shipping costs of 8.95EUR will be charged.
  
  
• Deliveries to Spain - free deliveries for purchases over 50EUR. For purchases below this amount, shipping costs of 15EUR will be charged.
  
  
• Deliveries to Spain (Ceuta, Balears and Canary islands) - free delivery on purchases over 80EUR. For purchases below this amount, shipping costs of 15EUR will be charge to Balears and Canaty Islands and 25EUR will be charged to Ceuta. The cost of returns for exchange or withdrawal of the order will be borne by the Customer.
  
  

• Deliveries to European Union countries, among others, such as Germany, Andorra, Austria, Belgium, Bulgaria, Cyprus, Denmark, Slovakia, Slovenia, France, United Kingdom (except Jersey), Scotland, Gibraltar, Greece, Netherlands, Hungary, Ireland, Italy, Iceland, Latvia, Lithuania, Luxembourg, Malta, Monaco, Poland, Czech Republic, Romania and Sweden - deliveries will be free on purchases of 80EUR or more. In purchases below this value, shipping costs will be charged, in the amount of 15EUR per order.
  
  
• Deliveries to other European Union countries such as Estonia, Finland, Switzerland, Croatia and Norway - deliveries will be free on purchases of 120EUR or more. In purchases below this value, shipping costs will be charged, in the amount of 20EUR per order.
  
  
• Deliveries to countries outside European Union, except South Africa and Russia - deliveries will be free on purchases equal to or greater than 150EUR, except South Africa with an amount of 180EUR and Russia with 220EUR. Purchases below 150EUR for countries outside the EU, except South Africa and Russia, shipping costs will be charged 20EUR per order. In the case of South Africa, if the total purchase amount is less than 180EUR, shipping costs will be charged in the amount of 25EUR. Purchases for Russia below 220EUR, the postage will be 50EUR.
  
  

Orders sent to countries outside European Union or with customs and tax policies different from most European Union countries, may be subject to taxes, customs duties and fees charged in the destination country (Import Fees). The recipient of an international transfer may be subject to Import Fees, at the time the transfer arrives in your country. The recipient may incur additional customs clearance charges.

TEMPERATURA & ANA SOUSA doesn't control these charges nor can it make an estimate.

Customs policies vary widely from country to country, so the customer should contact the local customs office for more information. When customs clearance procedures are necessary, there may be a delay in relation to the estimated shipping time.

After you registered your order, your payment will be confirmed and if all the products ordered are available, ANA SOUSA is committed to making its posting, observing the following deadlines:

• Deliveries in Portugal (mainland) - within 3 to 5 working days.
• Deliveries in Portuguese Islands of Madeira and Azores, and Spain - within 2 and 7 working days.
• Deliveries in all EU countries (except Portugal and Spain) - within 7 and 12 working days (indicative deadline).
• Deliveries in all countries outside the European Union - within 6 and 10 working days (indicative deadline).

ANA SOUSA will not be liable or responsible for any failure to perform, or delay in perform of, any of obligations that is caused by events outside our reasonable control (Force Majeure Event - includes any act, event, non-happening, omission or accident beyond our reasonable control).

For deliveries to Portugal (mainland and islands), orders will be shipped by CTT Expresso and delivered from Monday to Friday during office hours. It is not possible to pre-schedule deliveries. The courier will try to deliver the package on the address previously provided at the time of the order confirmation. If there's no one there to accept the delivery, CTT Expresso will leave a notification saying that your order is ready to pick up at the nearest CTT station. However, we recommend that you provide a delivery address where someone responsible is present for the piking of the order (ex. Work address).

For deliveries to other countries, orders will be shipped by UPS and delivered from Monday to Friday during office hours. It is not possible to pre-schedule deliveries. UPS will attempt to deliver the package for 2 consecutive days, leaving a notification each time, as well as a phone number if you want to get in touch with the carrier. After the second attempt, your order will be returned to our warehouse. In this case, we will contact you to schedule a new delivery (this option may have additional costs).

If you made your purchase through your customer account, please go to the My Account menu, then Orders and check the status of your order. If the status of your order is either payment pending, approved, sorting, please contact our Customer Support Service - info@anasousa.com - so that we can proceed with the change of the address. If the status of your order is in transit, it means that your order has already been shipped and there's no possibility to change your order address.

If you made your order as an unregistered customer, please contact our Customer Support Service.

You have the right to exchange the size/colour of the articles that you bought on the ANA SOUSA Online store within 15 days from the delivery date of your order, without any costs in a first exchange. If you want to exchange back an article already exchanged, you must contact us through our Customer Support Service.

If you want to make the exchange for another product of the collection, please choose the option Return in the My Account menu and refer on the observations that you want to issue a voucher in the amount of the returned piece, to discount in another product at the online store. Vouchers issued in the online store can not be discounted in physical stores.

To exchange products ordered on the online store, you must use the returning services put at your disposal in the My Account menu. It is not allowed to exchange an online order at the ANA SOUSA physical stores.

If you need additional assistance, please contact us through our Customer Support Service.

After the ANA SOUSA online store receive your return and confirm that the Return Policy requirements have been applied, you will receive an email notifying you that your refund has been processed. The reimbursement will be made through one of the following methods:

• Voucher in the amount of the returned products - Worth the value of returned parts - this is the fastest method of reimbursement, with the voucher issued shortly after the reception of your order at our warehouse. It is sent to the email provided at the time of the registration at our online store. The voucher may be discounted at the ANA SOUSA online store, within a maximum period of six months from the date of the issue.
• Reimbursement through the same payment method - Refund lead time depends on the selected payment method:
            - Credit Card: the delay for the refund to appear on your Card Statement will depend on the card policies of the issuing bank
            - PayPal: refunds will be credited to your PayPal account and will be immediately visible. The reimbursement to the Credit Card associated with your PayPal account will depend on the card´s policies of the issuing bank
            - Bank transfer: the refund will be credited within 10 working days after receiving and checking the return.
  In order to process any return, you must state the account number of a bank in the same country in which the order was invoiced. Without this information, we will be unable to transfer the refund amount.
  

The selection of the reimbursement method is customer's responsibility. Please, mention the desired option at the time of the return.